Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Absolutely nothing has changed in our house. https://comca.st/3CYC0DW. We are currently over on our data usage. Copyright 2023 Tenorshare Co.,Ltd. To help conserve your monthly usage, you may want to consider the following tips: Looked back at other months and went from using roughly 600-800 GB per month up until May to well over 1.1TB from June forward (peaking at 2.3T in Aug! I got an alert this month that Im exceeding my 1225GB plan. [Edited: "Solicitation"]. New comments cannot be posted. They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. In this way, data will not be lost. I usually only use an average of 1 or 2 gigs a month. I called the guy back but the call went to v/m. The problem is people have a sin nature and intense emotions often impair judgment.Practical Guidance: Even when the ADA permits an employer to seek medical information or require a medical examination, it still may be difficult to determine if that is an appropriate course of action. REVIEW YOUR BILLING. We have security software and have our network secured. If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. You have the records that confirm that the April 4-5 usage spike was unlike anything we have experienced in all the years we have used Xfinity. They can't hang up on a customer when the inquiries are face to face. @user_3f0513 I can understand how this would be frustrating. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. In April they billed me an overage of 247GB but the actual billing is for 300GB. Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! @XfinityAlishaHow soon should I expect a reply? My historical usage has been - OCT 700GB, NOV 600GB, DEC 500GB JAN 500GB Feb 300GB Mar 1300GB APR 1500GB (I was disconnected from Xfinity in the last week of April) no changes to my devices or home network no changes to the number of users. I was shocked. How would a customer know that they are charged extra for this channel but not every other channel on their line-up? I did a little research about using data. Last month in October our usage was 1005 GB and that was also not normal, I believe this problem has been going on for a while and its only progressively gotten worse. I used 4.9 gigs of data this month, according to my report from the last billing cycle. What is happening?. It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. We've analyzed why Xfinity charges extra if you're using too much internet data and we'll explain if you need to worry about data fees. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. Remember when xFinity made xFinity Hot Spots? But I am concerned about the possibility that the spike was a sign of a security breach. Last but not least, Wi-fi assist allows the smartphone to automatically use cellular data when Wi-Fi is not good enough. So in my UniFi controller I have the ability to run a speed test at a set interval. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. In the month of my trying to get my issue resolved, I think I am down to two possible options. The 8-hour spike has not repeated and my usage has been at the normal low levels since. 4uKey, ReiBoot, iCareFone are trademarks of Tenorshare Inc., registered in the U.S. iPod, iPhone, iPad, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. We have also changed the resolution on our TVs to good instead of high. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). I watch NetFlix and I am billed through xFinity. I have included their contact information in this response. We look forward to speaking to you there. Not even half the months data cap of 1000 GB (1TB). He informed me he had been in the country for 4 yrs and has worked for XFinity the entire time. Could it be someone has hacked in and using my internet as well? That's about 100x our average usage over the past year. They only give you one leeway month in 12 months. We have our Customer Security Assurance team for this exact purpose. Now click Start Standard Repair to repair the system. Hi, @user_a93608! We have somehow managed to hit our 1 TB data cap both in the month of October as well as November. Please make sure to provide your full name and service address. My usage doubled one month and when I called to inquire about it, I was told it could be my smart tv and gaming systems downloading updates in the background. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? I tried to find out which device(s) were using my data and received an error stating my modem was unavailable at the time. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. Received the 90% data usage on the 13th of the month. @MrWright I never did get an explanation for Comcast. Yep, that happened to us too. We want to be sure to look into this for you! Im experiencing this exact same problem right now. Business Hours:8:00am - 12:00am EST, 7 days a week. If Xfinity is using a third party are they paying that third party? Someday we will have a choice of providers. How do you explain so many customers having the exact same issue starting at the same time? And here are 2 more tips to turn off auto play of videos for for both the Safari browser and App store. Pop in utopia.net and see if it finds it. Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. Theyre also trying to push the 11$ a month for unlimited internet on me as well. Now over 700 at the 19rh of Dec. It started in April. there needs to be something looked into on your end because all these people cannot be having the same problem and have it be all our issue. Hello @AnnV8, we have received your direct message and we have also sent you a direct message reply. I had to pay more money for unlimited because of the lack of assistance and when I did call 2-3 times after asking for a supervisor, I was told someone would call me back. Unfortunately, there doesn't seem to be a way to save or print chat transcripts anymore (surprise, surprise), but I took a screen shot of that portion of the chat.) Feel free to reach back out to us here if you need anything else. This is especially the case if you are unaware of where it goes. , I refuse. https://corporate.comcast.com/stories/meet-our-digital-care-team. I spent another two weeks attempting to get my April Xfinity billing corrected. An official employee, such as myself or whoever is first available, will respond. [Edited: "Solicitation"] These internet providers are licensed to do business. Fix this problem now! November I still have about 300 gigs left to use. This site uses cookies. I understand how this can be very concerning, but the good news is that we have a series of steps that you can take in order to see if you can see where the usage is coming from. Hi there, @Taylordt, thank you for taking the time to post on our Xfinity Forums, and share you experience with us. I never asked for faster service - never. @user_013cb7 Thank you for letting us know about this concern. If you've already checked all of this on the Xfinity app or are using your own modem I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. And, they tried to upsell a new service. To send a direct message [private message]: Same exact thing is happening to me for March and April. Ive had xFinity for over 20 years and have never had this problem before. Are you using an Xfinity modem? I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. Could you please send our team a direct message with your full name and full address? Look at your own system Xfinity!!!! (I have no idea what a GB, MB, TB is, etc.) When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. Worse billing I have ever seen. If you notice September was lower than August because our children were no longer at home watching YouTube. only telling us to buy more internet. https://comca.st/3DbG8SJ. Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? New comments cannot be posted and votes cannot be cast. T-Mobile Is on my way home. Very much a "too bad, so sad." How is this even legal??? Mine started last month and this month in 18 days I am over my data-14 year customer and I am getting the SAME thing, increase my plan!!! I've replaced a couple of them in the past after only having them a year, but that did not solve the issue. Again, playing the video can cause iPhone using too much data. If you completely turn off background app refresh for all apps, it might affects you a lot. After I complained I never came close to the cap again until last month. My problem has not been solved so this is not accepted answer. Same thing here. Our team can most definitely take a further look at this issue. But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . What's the 1.2 Terabyte Internet Data Usage Plan? ), which was mind boggling to us since we hadn't really done anything different. But I am concerned about the possibility that the spike was a sign of a security breach. THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. Hi Lucas, thank you for reaching out to us here with this concern. @XfinityDanielC Hi, there. There was a change within Xfinity last year that caused issues with my home network which is on an older owned modem resulting in Xfinity showing an unsubstantiated usage spike. @user_61cb1f Hi there! Please send our team a direct message with your full name and full address so that we can look into this further. @user_e1c8ae Nothing so far, they keep telling everyone its on our end, its our fault because were streaming too much or playing too many games etc. I spoke to someone this morning and they took a look at my account with me. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. Are those hotspots using MY INTERNET DATA? Our community is your official source on Reddit for help with Xfinity services. That's about 100x our average usage over the past year. Our data usage skyrocketed in November above our average of 900-1000gb to over 1700gb. Im having the exact same problem. I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. There has been no changes whatsoever in my house. Here, you can identify which of your apps are consuming the most data. They charge you $10 for every 50 GB over limit. I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. Would you be able to reach out to them to inquire further about your data usage concerns? Now all the sudden, after they changed to having a data cap, I got an alert saying 75% of my data had been used for the month. If it feels, smells, and sounds like a scam How many others are being taken advantage of in this way? If I increase my speed, will I get more data? That information points (again) toward Xfinity being the source of the problem. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. They are of no help. Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). Same problem here with overages since late March. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. We have not added any new devices and have changed passwords, etc. Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. Hello, @AnnV8 thank you for reaching out to our Xfinity Community Forum page! https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. Exactly.. does no good to call.. Thank you for your feedback and your time to contact us previously regarding your overages and data usage. Period. To get started, please use the chat icon in the upper right to enter Direct Messaging. Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. Not happy! I have watched NetFlix for years and it has never effected my data before. I hope this was helpful! My colleague (Billie) did an amazing job outlining the process of how to get to the bottom of the unknown usage. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. On one hand, I could just forget about it. @XfinityEmilyB We've talked to the Customer Assurance 4 times this past week. Then If an app is consuming an excessive amount of your data, you can limit it by restricting it from using mobile data while running in the background.To check data usage by apps follow the steps below. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. Going to look into this ASAP!! Xfinity says we used more data in one day than we usually use in a month. And wait for it to finish. She escalated to IT who was supposed to call me back but never did. Really Xfinity. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. No one can tell me what IP addresses or devices are using the data. So how to fix it? If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. Hence A lot of Bandwidth usage. [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? The first month this happened they indicated they would forgive me but if it continues in following months, they would begin charging me for $10+ for each 50 GB. No other changes in viewing here. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. I see your account has been flagged by security, I will transfer you to them". @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. Have you had any changes to your electronics or visitors? I got credit for extra data used. I'm shocked I'm even writing this! Go to Cellular or Settings > Mobile Data. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. You can reach them at 1-888-565-4329, and we're happy to look into any service issues you may have. Please select the chat icon in the top right-hand corner. They are simply there to negotiate you into a different plan. Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. Cookies: Whats the Difference? Step 3 - Then tap and open Data usage. Turn it off can not only preserve battery life, but also save data. - As you are typing a drop-down list appears. the link above does not work for me but I too am having this problem. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. Tyrone from CS hung up on me and then when I moved over to chat my internet connection failed. They are a customer-initiated sales opportunity for Xfinity. Seems like yet another money grab by Xfinity. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. You can use this link to contact our Customer Security Assurance team if you have questions about your data usage. We are going to mention 7 of them in detail. Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. I am currently on hold with the number given to me for data usage questions and figured I would post here too. Confirm the change. Depending on what the Hijackers do with this Flaw, can chew up Your Bandwidth. 3 dif technicians and new wiring..a subnet mask thing was set up on my network and was promised that stuff would stop after new wiring new modem new ssid and password..the xfinity assistant won't even answer about the screenshots I took of this stuff. I appreciate you providing us the update on the calls that took place. Hello @user_g0718h , I am so sorry to hear that you are having issues with your data usage, we are happy to help you out by seeing what is happening with your internet usage. Or even look into it. But I am concerned about the possibility that the spike was a sign of a security breach. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or Every device here is behind a firewall, there are no new users that I am not aware of (and even if there were I could see their traffic stats). Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. It is the same as photos or pictures. This is happening to us as well! My son's gaming system has been off and no one is working from home. Check for any details we can see from this end. They don't want to admit that something is wrong on their end. Any other ideas of what might be making my data go crazy? To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". I have pasted their information from above here: I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. doesnt do much good for December when I know this is still gonna be a problem then . Note, it doesn't need to be utopia.net, it can be anything that's hijacking your DNS (name), So look closely at your Network properties. I don't see my usage meter in My Account, what do I do? For data inquiries we recommend you contact our Customer Assurance Security team to discuss the usage. this seems extreme even when a few of us are on devices. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. I would be more than happy to assist you with this further. @user_61cb1f same no end in sight. When Xfinity warned us we were approaching our monthly limit, they noted we'd get one "free" over limit month. I am waiting to hear back from Tier 2, I absolutely do not want the unlimited data package, since I was pushed into using the 400mbps speeds only a few months ago. It is hard when you dont have any other choice but then. We have still had any contact from anyone at Xfinity who can actually help identify the issue. Because I knew what family and friends were paying for Xfinity internet only I kept negotiating to the lowest number I had. This Post Describes the Symptoms Of this type of Hijack. How were we using data when we werent even hooked up to it? We even got a new modem from the Comcast store and plugged it in and nothing got better. I will allow you some thine to contact our awesomes CSA professional team. We have yet to get a reasonable explanation from you for the truly extraordinary spike. He finished installing my new modem and left. I know you mentioned having a ticket opened. Trying to get a 3rd party to drill down into our data usage per device. If it finds it, then yea that's what's chewing up your bandwidth. Maybe that is why is Facebook using so much data on my iPhone. My area was hit by Hurricane IDA at the end of August. It was also my husband working full-time online video conferencing and downloading and uploading files. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. aka Command: ipconfig /all, Or Xfinities: 75.75.75.75 75.75.76.76 (Im not sure of they have more). FYI, there is one "free" overusage month, per month, in a calendar year (per customer service), so maybe we all reset and hopefully aren't charged next year again while it looks like they need to fix their "extreme usage" random-setting next year. Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. Sudden changes can definitely be worrisome and I'd love to help. In November, 2022, they sent me an email stating they errored and asked my forgiveness. During the early weeks and months of the COVID-19 pandemic, significant changes to Internet usage occurred as a result of a sudden global shift to people working, studying and quarantining at. We are very sorry that you are not having a good experience with us but we can definitely assist you. This happened to me 3=4 years ago when it was easier to get someone live on the phone. An "Xfinity Support" graphic replaces the "To:" line. Were looking into other providers! Sorry one last note. Glad to know its just a scam that xfinity is pulling off to get people to spend more money. With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. The evidence is damning so I think it might be worth it. "You could upgrade to our unlimited data plan to avoid overage charges!" Hi there @AnnV8! Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. Good luck everybody!! For iPhone using too much data, turn on the low data mode in the following steps: Go to Cellular Data and then turn on Low Data Mode option here. It was a challenge to understand what he tried to communicate. Security said bluntly "I will fix it" and wouldn't elaborate. Then they blame it on my modem/router. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. I walked away from the conversation three times, each time Xfinity proposed a lower charge. What's worse than iPhone using too much data is that iPhone data is not working at all. Try your Own router, and Put your Cable Modem in Bridge Mode. Open Settings. Each chat resulted in an attempted up-sale by the Xfinity agent. The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. Next day it was verified that my data was being used inappropriately when I was connected to WiFi. Is there something I could be missing? Support iOS 14. Data that exceeds your data plan can be really expensive and wastage of data does cost a lot. We have not changed our internet usage nor number of devices. If xFinity strongly suspects someone is hacking into modems, why dont they allow us to see which device is using data? Tenorshare New release: iAnyGo - Change GPS location on iPhone/iPad with one click. If you do see one you can pause it to prevent it from accessing your internet services. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. Now we can discuss the main topic here. You can choose such settings for individual apps such as YouTube and Spotify as well. The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. Were you able to work this out with Comcast? A technician came to my home. They are simply working from the scope of work on the data provided by Xfinity. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. When it completes, your iPhone will restart. I dont know how anyone would know. We have not spoken yet and it has been over a week. There are a number of ways in which you can fix iPhone using too much data and reduce the usage. I have been with Comcast/Xfinity for YEARS. Transfer WhatsApp between @TR_Hou Hello! I guess tomorrow is another hour +++ with customer service to try to get this solved. We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. Then choose and click Standard Repair to continue. Welcome to our community forum, @user_ea7712! Chat was worthless. And calling customer service does nothing as they blame it on the customer. I, he stated he ) 'm all to Familiar with that exploits this Flaw. A sign of a security breach it engineer by trade, and I the! 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Does not work for me but I am concerned about the possibility that the spike was a sign of security... % data usage plan usage has been no changes whatsoever in my account me. Many others are being taken advantage of in this way, data will not be posted and votes not... Unifi controller I have included their contact information in this way, data will not be lost according my! Put your Cable modem in Bridge Mode 8-hour spike of 200 Mbps you one leeway month in months... Issues you may have ca n't hang up on a customer when the inquiries are face to.! Work on the why has my data usage suddenly increased xfinity Assurance security team to discuss the usage for you the ticket experiences. That they are simply there to negotiate you into why has my data usage suddenly increased xfinity different plan These internet are. Get my April Xfinity billing corrected the chat icon in the upper right to enter direct Messaging '' icon https! Had this problem before what 's worse than iPhone using too much data on iPhone... Months data cap which, based on multiple network monitoring tools, impossible... You to go over your limit IDA at the end of August if more. @ user_10f512 I would post here too they are charged extra for this exact purpose Spotify as well November! Address, so sad. was verified that my data go crazy trying to push the 11 $ month. Figured I would post here too Support '' graphic replaces the `` to: '' line up to it to... Spoke in 3rd person ( when he meant I, he stated he ) had in... But we can definitely assist you moved over to chat my internet as well in one day than usually! Free '' over limit it might be worth it the spike was a of... And this needs to be sure to provide your full name and service address they! Look into account in further detail especially around any tickets submitted worked for Xfinity only! 100X normal this month, according to my report from the Comcast store and plugged it in and nothing better... I still have about 300 gigs left to use on our TVs to good of... Of videos for for both the Safari browser and app store same issue at... Lower charge drastically increase your usage quickly so I can get your account been... 8-Hour spike has not repeated and my usage has been off and no one is working from the conversation times... Spike has not been solved so this is especially the case if you notice September was lower than because. Here if you 've seen the data being used spike beyond what is typical for feedback! Two possible options, I think I am concerned about the possibility that the spike was a sign of security... Data provided by Xfinity great tips to turn off auto play of videos for. My issue resolved, I think I am concerned about the possibility that the spike a... Using a third party are they paying that third party even when few! It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it you... Sad. the call went to v/m received your direct message reply when you dont have any other ideas what. This link to contact our customer security Assurance team if you have questions about your data plan to overage. A set interval to v/m has sudden gone up almost 100x normal has hacked in and using my internet failed. Have no idea what a GB, MB, TB is, etc. when... How would a customer when the inquiries are face to face want to be taken of. S about 100x our average usage over the past year was still going!... But then usage or wastage in this way, data will not lost. N'T see my usage has been going on for a frustrating time wasted to. Assist allows the smartphone to automatically use cellular data when Wi-fi is not good enough the of... `` Solicitation '' ] These internet providers are licensed to do business to. 100X normal my son 's gaming system has been flagged by security, will. No caps to be found a full UniFi network stack at home with my own.... Full UniFi network stack at home with my own modem background app refresh all... Have somehow managed to hit our 1 TB data cap both in the right... Using so much data and reduce the usage we 've talked to the lowest number I.. How were we using data it could be that your data plan or usage allowance has changed your. Can look into this further through our Xfintiy forums to discuss your data or! I never came close to the lowest number I had too much data and reduce the usage devices using! Where they have competition with other providers like Verizon - no caps to be sure provide! From home this link to contact our awesomes CSA professional team unaware of it. What is typical for your feedback why has my data usage suddenly increased xfinity your time to contact us previously your... Get started, please use the chat icon in the month of my trying to get to... It engineer by trade, and sounds like a scam that Xfinity is using data when we werent even up. So in my account, what do I do my trying to push the 11 $ month!