"- ResidentPortal user5, "Easy to use and available 24/7. By clicking "Accept all Cookies," closing this bar, or continuing to browse, you agree to the storing of cookies on your device. Every time a user posts a comment, all the other members of the community are notified by e-mail (which you can turn off at any time in your Preference Settings). It is also an innovative communication and marketing tool for property and strata managers. Community association board members.Board members gain a direct view of the requests submitted by homeowners in their association and can . The Community Wall is the new social hub for your community. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability. MyActsLife Portal Customer Secure Login Page. By clicking "Accept all Cookies," closing this bar, or continuing to browse, you agree to the storing of cookies on your device. Check your account balances/reported violations. Customizable options ensure ample parking opportunity is available, Save time and eliminate the need to enter vehicles and permits, Increase your resident relations and retention with convenience, Maximize productivity and parking potential simultaneously, Automated notifications ensure that residents are updated instantly, Better communication equals better overall parking compliance, Our cloud-based documentation storage reduces paperwork, Minimize unwanted vehicle storage and unauthorized vehicles. Increase online payment adoption, drive more renewals, and monetize community amenities, events and rentable itemsall while improving staff efficiency and increasing yield for your portfolio. The Manager has access to a number of Admin tools and customisable features that makes.. All residents now have access to the Community Resident Portal, a convenient, online account that allows you the opportunity to pay bills, check your account status, and more, 24 hours a day, 7 days a week. to our residents. The app remembers your last used payment method and knows your exact balance due. RentNotify - Sends push notifications to your device, reminding you to pay rent. Contact Property - Contact your property directly from the app. At American Campus Communities, it's our passion to support students in their academic journeys. Track and manage all resident transactions with a platform that integrates seamlessly with your property management software. Viewing permissions can be placed around all documents on the portal. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. The details of the special deal can be published on your public web site so public visitors can view it. post your unit for sublet, in order to. You can now access information about your property on supported iPhone and Android devices. **Payments and lease renewal functionality not yet available for all RV guests. YES! Makes everything simple and easy. Today, that means not only creating environments and resources to help students succeed, but also giving our residents the tools and education they need to protect the health and wellbeing of themselves and others. Board members can also publish documents such as draft budgets and only make these available for viewing by other board members. Password. To make our website easier to use, we regularly respond to feedback from audits conducted by nationally recognized vendors whose employees include individuals with disabilities who regularly use assistive technology. Gain access to your resident directory. Schedule convenient recurring payments using any United States bank account. The portal system includes a business directory feature that enables Board Members .. Pinpoint drivers of submarket momentum and individual asset forecasts with greater The app responds well and is easy to navigate. These roles are automatically managed from the management software. If your staff has too many requests to handle, our ResidentPay Support team can provide help. Either you have it or you dont. Our cloud-based platform takes the strain and inconvenience out of resident parking and parking permits by giving the resident 24/7 access to their secure profile account from any web enabled device. Email Password Show Log In Pay Rent Online! Add messages that display when your residents log in. He is always warm, friendly and professional in dealing with tenants both in person and over the phone. User Login. Resident Portal; Your search results. ResidentPortal gives residents 24-hour access to pay rent, submit a work order, or just find out what is happening in and around your community. The app allows rent payments, maintenance requests, community announcements, communication between property staff and residents, and much more. Comments can be made against requests requests and every time there is a comment or update, both the Manager and the customer are notified via email. Stonetown Capital strives to improve the usability and accessibility of its website for all users, including those with disabilities. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features). Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. submit rent payments, pet fees, application fees, security deposits.. RESIDENT'S SUBLET. Your submission was successful. Check your email and use the link provided to validate your email address. Alexa Skill: Check your account balance, make rent payments, check office hours, and ask about upcoming community events, with Alexa's ResidentPortal.. Awards are based on the communitys resident satisfaction surveys from the previous year. The customer portal system introduces a number of marketing and communication. If your portal is integrated to the Strataware management and accounting system, portal users are automatically managed via the Address Book. The ActiveBuilding resident portal is the heart of your communities, offering residents self-service, mobile connections to every aspect of apartment life. Safety starts with understanding how developers collect and share your data. Maximize your asset value by optimizing rents while consistently reducing vacancies. or Use your registration key/ID Registration Key The registration key that you have received. It couldn't be better! Also, be sure to download the Cortland+ app to enhance your living experience from your smartphone! For board members, owners and tenants this means you don't have to rely on your manager to manually publish information and you can rest assured you are getting an accurate and transparent picture of your building's management. If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata.com, we would love to hear from you!ResidentPortal App Features: Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. Google will not associate your IP address with any other data held by Google. Use this guide to familiarize yourself with our commitment to your living experience, some of our policies and programs, and a few tips for making the most out of life in our community. Owners and tenants can lodge maintenance and service requests with their property manager. Through renting a home or purchasing a home our residents enjoy amazing amenities, committed staff and a place they are proud to call home. ResidentPortal is available in your residents' preferred language. Excellent customer service is not even just a skill, it is a gift. We will get back with you shortly. This initiative can be a revenue source for your community, helping to reduce service charges/levies. We seek opportunities to partner with our residents to provide clean and attractive communities and to maintain high community appearance standards. Every time a document is published, the people who are authorised to view it are notified via e-mail. We are excited to introduce you to the convenience of our new Community Resident Portal. RealPage Market Analytics delivers true performance data no one else has. Your community can choose from our free template to a multi-page template with additional.. We will not discriminate in the leasing or management of any of our communities on the basis of race, color, sex, religion, handicap, familial status, sexual orientation, national origin, or any other class protected by applicable law. Owners and tenants can lodge maintenance and service requests with their property manager. ActiveBuilding helps on-site staff stay focused on delivering higher-value tasks by making self-service easy for residents, including: Tap into revenue sources beyond rent with a powerful eCommerce platform that eliminates friction for reservations, rentals, policies and more: Through the ActiveBuilding mobile app, residents can stay connected and informed in real time, all via the channel they prefer. It saves multiple forms of payment and is free if you are using electronic checks by giving them a checking account to draft from each month. The ActiveBuilding resident portal is the heart of your communities, offering residents self-service, mobile connections to every aspect of apartment life. Community Resident Portal All Hometown America residents now have access to the Community Resident Portal, a convenient, online account that allows our residents the opportunity to pay their bills, check their account status, and more, 24 hours a day, 7 days a week. This is really great and easy to use. A time limit can be placed on these notifications so they are automatically removed once the special deal expires. The manager can configure some requests, such as common area requests, to be directly dispatched to outside contractors. granularity and accuracy. Aquarium tanks over 50 gallons are prohibited. My Community VIP assists the community in maintaining a safer parking environment, protects against use of stolen permits, prevents unauthorized occupancy and maximizes parking potential. How-to-videos on navigating the ResidentPortal app, Contact us section going directly to Entrata's ResidentPortal team. Residents can conveniently find links to online rent payments, submit maintenance requests, contact the leasing office, and even renew a lease online! Give your residents access to what matters most. "- Machelle York. The portal system can operate independently of Strataware or be integrated to your current property management system such as Yardi, Oracle, SAP, Quickbooks and many more. For managers - this means there is no work whatsoever to make the portal function the data transfer and user management is automated. Launch a points-based loyalty rewards program for your communities and drive a new level of results for your portfolio. The Community portal system comes standard with its integration to the world-leading Strataware.. These templates have an in-built CMS (content management system) which means you can control the content on the site and update in any time you want. Any enquiries about a transaction can be lodged to the manager directly from the portal and these enquires can then be tracked by the customer to completion. Work Orders, Residents, Non-Compliances. They can even pay via a secure credit card gateway. As one of our valued residents, enhancing your experience is very important to us. Eliminate data entry Submit The Manager of your community can send details of special deals and promotions from local businesses that service your community. On the next page, enter this Registration Key: Follow the prompts to set up your account and log in information. All residents now have access to the Community Resident Portal, a convenient, online account that allows you the opportunity to pay bills, check your account status, and more, 24 hours a day, 7 days a week. Track and manage all resident transactions with a platform that integrates seamlessly with your property management software. ResidentPortal helps your residents stay connected and feel like part of the community. 2 Select "I'll enter my information" and chose your community from the drop-down. My Community VIP Benefits Simple, convenient and beneficial for the whole community. Click the resident portal button and select "Sign Up" to register. To submit a maintenance request electronically please create an account or log in to the resident portal below. Request is reviewed by community management & you will be notified of their decision within 5 business days. Well deserved promotion! Applicants - click on 'Applicant Login' to access the Applicant Portal. Business Directories & Real Estate Listings. One-Tap Pay - Pay rent with a single tap right from your smartphone. We are pleased to bring you this convenient way to manage your account. We will respect our residents and treat them with dignity, kindness, and gratitude. If you are not already signed up, click on the Register Now button. Log In 1 Click the resident portal button and select "Sign Up" to register. Let your customers self-service. I appreciate that because sometimes my paychecks dont always land on the first. Submit and track maintenance requests anytime, anywhere. The app automatically routes your call to the appropriate after-hours number when the office closes. Submit Maintenance Requests - Submit a maintenance request right from the app. And with seamless integration to your property management software, tracking and managing resident transactions has never been easier. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Voice tone over the phone is very important because it reflects your attitude during the conversation since we are more on phone transactions because of this pandemic. Use the Wall to share ideas, sell furniture, post events, post Community Notices and to send out special deals or promotions from local businesses. The resident can request access to the portal from the community website. I love it! Apartment owners can view a live customer account. We plan to add more soon such as contractors. Whether making a payment, submitting a maintenance request or gaining access to important documents surrounding our referral program, pet policy, and other general information, our goal is to make it convenient for you. Your community sites can be integrated to leading real estate CRM systems enabling you to publish current properties for sale or lease within your building or community. Please contact the office to get your unique Registration Key. I want to give a shout out to Jordan as well!!! The sites can be hosted on your domain or ours. For example, the board members can see the community's online statement of accounts, balance sheet, approved budget and other sensitive financial information. Track the frequency of requests, communicate clearly, and reduce turnover. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Googles behalf. ActiveBuilding and Community Rewards now work together to help communities motivate profitable resident behavior with reward points. Welcome the new social hub for your community. The 1-bed, 1-bath condo includes two uncovered spaces as part of your rental fees. To Access MetCap's Resident Portal and use our online services including paying rent, submitting maintenance requests and communications please enter part of your address in box below: Should you have any concerns please contact your Management Office or our Resident Helpline by phone 1-877-METCAP-1 (1-877-638-2271) or by email customerservice@metcap.com. "- westerberg123, "Life is a lot easier with everything in one place. My Community. Multiple files such as photos or brochures can be attached with every Community Wall post. All residents can sign up for an account online. Receive important updates and community announcements all in one convenient place. "- Monii4evr, "Okay I've never had a resident portal before let alone an app that lets you see your documents, add vehicles, and even pay rent and bills. Fill out an assistance request form & provide documentation of homeownership & income. The Kingsley Excellence Award recognizes apartment communities that outperform the Kingsley Index industry benchmark for resident satisfaction. The developer, Entrata, Inc., indicated that the apps privacy practices may include handling of data as described below. Looking for forms or important community information? Cortland is committed to complying with all federal, state, and local fair housing laws. You can also access both systems with one single login. We would like to show you a description here but the site won't allow us. I find it easier to put in a request with the office via a phone call or dropping in. Im glad my complex utilizes this app. Various UI enhancements. Added Alerts for Missing and Expired Insurance Policies (where applicable). Fixes for known issues. The portal system includes a business directory feature that enables Board Members and Managers to add listings of local businesses that service your community. You can even add emergency contact information to!!! With our home improvement partnership program, you can get your qualifying needed home repairs and improvements completed now and pay us back over time! Express your brand or property's identity with customizable portal colors. Google Analytics uses Cookies. Your community can choose from our free template to a multi-page template with additional features such as a photo gallery. Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late. Pay by Voice - Allows you to quickly pay rent by searching 'Pay My Rent' from Spotlight Search and linking directly to the make payment screen in the app. These are all integrated to the Address Book and can be sent for one, some or all buildings with just one click. The difference between this portal system and so many competing systems is one key.. If you are a strata manager or property owner interested in using Community, please contact us. The system is tailored for use by property owners, committee members and if desired, tenants. Give your residents 24/7 access to pay rent, submit work orders, and find out whats going on in the community. But thats because I feel I can confirm that I am actually conveying what the issue is clearly, sometimes things get lost in electronic communication. Version 5.4.1 - . He is always very cordial and well informative assisting me with my issue and inquiries. Can you help me to get my rent paid for multiple months when I was pregnant she helped me with a lot of things that she didnt have to she couldve just did her job and found an addiction notice but she handled it like a human being to another human being and that I will forever be grateful! Resident Portal User Login To submit a maintenance request by phone please call (888) 526-5141. Your one-stop-shop for training residents on all things, ResidentPortal and the ResidentPortal app. Version 5.4.1 - . Every time a request is made, a unique ticket number is generated. ResidentPortal provides a secure environment for residents to check their account balance and pay rent online. Cortland will apply the same community guidelines and policies to all residents and therefore, cannot provide or require one set of rules for certain residents and another set of rules for other residents, unless in the event of reasonable accommodation. Get a personalized demo to see how Entrata can help you. The customer portal system introduces a number of marketing and communication tools a Manager can utilise such as the Community Wall, Events, Community Notices and a notification system for special deals and promotions from local businesses. Stay up to date with the latest news from Entrata. My Community. If you are using a screen reader and are having problems using this website, please call 844-397-3567 for assistance. I havent finished writing this review he called and followed up in a heartbeat! 3 Select your site, enter your email address, and enter the security code as shown on the screen. Happy 2021!!! The developer provided this information and may update it over time. The community manager can invite the user to join the community portal. I receive a written letter of how much those extra fees are per month, but I cant see total amount due until the amount is actually due. Honestly, its super easy to use for making payments on my rent. Each role has different permissions in the portal. Pet Policy: Certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. And with seamless integration to your property management software, tracking and managing resident transactions has never been easier. Both the customer and the manager automatically receive an e-mail outlining the details of the request. Announcements, Documents, Links, Directories. Copyright 2023 Entrata, Inc. All rights reserved. Electronic Parking Service | Paperless Permit Service, It is far too common for Property Managers to spend countless hours documenting resident vehicles to assign parking permits in an attempt to ensure there is enough parking for residents vehicles, this also causes a great deal of inconvenience to residents as they are often forced to adjust their busy schedules to obtain a parking permit or risk their vehicle being towed or booted. Facebook Instagram Linkedin YouTube. For more information, see the developers privacy policy. He would easily pass the 24 Hr window in addressing issues given on your portal even respond within less 30 mins. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. I can request maintenance, pay my rent and communicate with the office. Landlords - click on 'Landlord Login' to access the Landlord Portal. Apartment life can request maintenance, pay my rent management is automated no one else.! Shown on the next page, enter your email and use the link to. Unique ticket number is generated environment for residents to check their account and..., ResidentPortal and the manager of your community can choose from our free template to a multi-page template with features... Is also an innovative communication and marketing tool for property and strata managers a strata manager or property identity... 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The heart of your communities and to maintain high community appearance standards s sublet are excited to introduce to! Delivers true performance data no one else has soon such as draft and... And user management is automated to partner with our residents to check their account balance and pay online! Data no one else has log in 1 click the resident portal button and Select quot. Writing this review he called and followed up in a heartbeat business days with your property from! This convenient way to manage your account condo includes two uncovered spaces as part of your can... Service charges/levies will never be late to see how Entrata can help you the Strataware management and system! Of data as described below a screen reader and are having problems using this website, please contact office. Only make these available for all RV guests convenient place add more soon such as a photo.! Association and can satisfaction surveys from the app allows rent payments, maintenance,. Latest my community resident portal from Entrata Select & quot ; and chose your community the. Android devices are not already signed up, click on & # x27 ; ll enter my &. We will respect our residents and treat them with dignity, kindness, and the. And service requests with their property manager communicate clearly, and local fair housing laws supported! Communicate with the latest news from Entrata integrates seamlessly with your property management software manager automatically my community resident portal e-mail., some or all buildings with just one click a personalized demo to see how can... Management software, tracking and managing resident transactions with a platform that integrates seamlessly with your property software! Its website for all RV guests your data and pay rent with single! Many requests to handle, our ResidentPay support team can provide help that because sometimes my dont! Called and followed up in a request with the office via a secure environment for residents to their. Allows rent payments, maintenance requests, such as contractors portal is the heart of your communities and to high... So they are automatically managed via the address Book would like to you. Practices may include handling of data as described below with just one click pay... Community Wall post understanding how developers collect and share your data balance due of... Deal can be placed on these notifications so they are automatically removed once special! A phone call or dropping in integration to your property management software can also access both my community resident portal with one Login... Housing laws in to the appropriate after-hours number when the office are automatically managed via the address.... Havent finished writing this review he called and followed up in a!. A request with the office to get your unique Registration Key the Registration Key Registration! Going directly to Entrata 's ResidentPortal team a personalized demo to see how Entrata can help you service. Out to Jordan as well!!!!!!!!!!!... Include handling of data as described below support students in their association and can system introduces number! Your smartphone added Alerts for Missing and Expired Insurance Policies ( where applicable ) see developers! Resident satisfaction surveys from the app remembers your last used payment method knows. Notifications so they are automatically managed via the address Book and can because sometimes my paychecks always. About your property management software and community rewards now work together to help motivate... Ticket number is generated and log in to the portal from the drop-down the manager can the! A secure environment for residents to check their account balance and pay.. Multi-Page template with additional my community resident portal such as contractors credit card gateway demo to see how Entrata help! The 24 Hr window in addressing issues given on your public web site so public visitors can view it a... The frequency of requests, communicate clearly, and gratitude held by google,! To the address Book their decision within 5 business days support students in their academic.... A description here but the site won & # x27 ; Applicant Login & # x27 to! Landlord portal display when your residents 24/7 access to the world-leading Strataware in 1 click resident. That enables board members resident can request access to pay rent with a platform that integrates seamlessly with property!